Robust Business Phone Service Feature
Can your employees work productively from anywhere using voice apps on their smartphones? Conduct remote business meetings via web conferencing without requiring apps? Service customer requests via website live chat?
With wysLink phone service system they can do this and much more.
It is fully loaded with the latest features to ensure your business has the complete flexibility to ensure you stay ahead of competitors in your industry.
Unlimited extensions for either departments or persons. There is no longer a license issue with limited extensions.
You will be able to transfer existing phone calls to different phones, departments or a specific person’s cell phone.
Forward calls to salesperson’s mobile number so that they can take care of customers even when away from the desk.
Park a call to a “slot”, like parking a car to a parking slot. It’s like drive the car when you are available.
A great way to distribute incoming calls for specific departments or teams in the business.
Put calls on another line while accepting other calls. Eliminate dropped calls and frustration with calls not coming through.
An incoming call can be programmed to ring on several numbers till any one phone is picked up.
MUSIC ON HOLD
Let the customers enjoy music or promotional message while putting them on hold.
Record personal greetings for your voicemail. Use this option to let the customers know your situation.
A caller can leave a voice message when calls aren’t answered.
VOICEMAIL TO EMAIL
When receiving a voice mail, it will automatically send to the associated email address so that you can check it directly from your inbox.
Local numbers get your business to look more trustworthy with people in the surrounding areas.
TOLL FREE NUMBERS
Toll-free numbers to use for providing professional customer service. Gives your business a professional appearance.
Route incoming calls to a different phone number or automates the announcement if out of business hours.
Scale your business globally and expand without issues. Use global numbers to create a trustworthy presence in different countries.
CALLER ID DISPLAY
View information about incoming calls before accepting them. You will be able to see callers names, and phone numbers.
Save and manage business contacts and customer information easily.
Support for emergency 911 calls. E911 stands for Enhanced 911.
Transfer the existing number from a different provider. We help to handle number porting processes automatically.
Business sometimes needs international calls, we don’t unlock you dialing international numbers and the rate is also competitive.
UNLIMITED CONCURRENT CALLS
Scale the business without worrying about losing opportunities because of the limitation of concurrent calls.
Business is all about sharing ideas with people, a call conference room is ideal when you need to talk to more than one person.
IVR stands for Interactive Voice Response. IVR nodes can be configured to operate interact with integrated applications.
Intercom call is like one to many, such as a speaker in a room. This allows you to reach multiple people at the same time.
Block unwanted calls. There are lots of telemarketers and robo dialers calling multiple times every day. Send them to your blacklist and block them out.
For multiple branches, such as franchise business, there is no limitation on blocking calling from one store to another.
Manage and organize incoming calls in queue efficiently. This allows the business to handle calls in a fair ensures the customers stay happy.
SKILL BASED ROUTING
Assign incoming calls to the most suitable agent to reduce caller wait times and increase resolution speed.
Monitor agents call to improve agent performance. Use call monitoring to observe how well agents interact with customers on the phone.
Record calls to keep records of important information. Calls can be recorded and reviewed when needed.
CLICK TO DIAL
Make calls with an easy click to dial, this feature is used to reduce dialing time and increase dial accuracy to save agents working time.
An auto attendant is an “AI” receptionist 7/24 for your business. She can help redirect calls to the right person in the business entirety.
It’s important to have accurate data on the business phone calls. The system stores call logs that saves vital information through the phone system.
Receive notifications about incoming calls, so you can accept calls when working on other tasks.
Get started of your wysLink VoIP phone service
Choose a Phone Number That Fits Your Business Needs
Select a toll free phone number for your business to create a national presence, or choose a local umber to appeal to your community. You can also keep your current phone number too
Select phones that fit your business activity
Desk phone, DECT phone, conference phone. Or totally not use any physical phone, and make phone calls from cell phone app or web client.
Create Your Own Company Greeting & Auto Attendant
Leave a great impression on your customers with a customized, studio-recorded greeting that makes you sound professional and established. Set one or two layer auto attendant voices, so they can reach the person or department they are looking for.
Route Calls Wherever You Want
Easily set the routing group for each number; forward calls to your home, office or mobile phone, and include menu options in your greeting to let callers choose the appropriate extension or department
Easily Manage Your Account Online
Manage your phone system right from your desktop or mobile device. Create your own call routing schedules, voicemail messages and extensions with our easy-to-use cloud-based interface online