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How to hold a Web Meeting and Remote control participant’s PC

From phone extension web client, webmeeting and remote assistance are available. Remote assistance is to operate the meeting participant’s PC by the meeting host. It is suggested to use it for remote tutoring, technical support, etc.

1. Start meeting 

Login to webclient, click WebMeeting, then click Copy meeting link, send to participants.  At the participant’s side, use Google Chrome, Microsoft edge to open the link and click Join the meeting.        Note: To hold a webmeeting, your email account has to be filled in the system, please inform us when you use this feature for the first time. 

2. Invite participants 

After joining the meeting, Click “+” to obtain the invitation link and copy. Send the link to the person you want to invite.  It is suggested for participants to use Google Chrome, or Edge to open the invitation link and join the meeting. 

3. How to use the icons at operation bar

This image has an empty alt attribute; its file name is image-2.png
  1. To enable or disable the camera. Red means disable status.
  2. To enable or disable the Microphone. Red means disable status.
  3. To start or stop the screen recording 
  4. To start a screen share 
  5. To send or share documents like pdf, word file. The file contents will be displayed, you can use a pen to draw or white notes on it, shown to the participant.  
  6. To open an white board to draw and demonstrate 
  7. To start a poll in the meeting group 
 Other functions 
  • Click to choose from the list of the reactions that you can make during the web meeting. For e.g., Hands up to let the webmeeting holder know you want to say something. 
  • To upload a file to the web meeting room so everyone in the meeting can see and download your file. 
  • Toggle join-chat notification sounds
  • To send the chat you input in the message window

4. To chat with participants This image has an empty alt attribute; its file name is image-3.png

To use the chat function, click the white panel to start a chat and after input the text, press Enter to send.

5. To start a Remote control the participant’s PC 

To use this function, you need to first start a web meeting Then right click the web meeting attendee’s name and choose Remote control in the list
At participant side, click Yes to accept the control request When the browser uses this function for the first time, it will request to install the related browser’s  plugin. Just follow the instructions to install Click Run to install
Click Open to open the protocol This image has an empty alt attribute; its file name is image-7.png
Once the plugin is running at the participant’s PC, then you are in the remote control status. The Participant’s screen is shown at the center.  This image has an empty alt attribute; its file name is image-9-1024x504.png When the mouse is within this area, you are controlling the participant with mouse and keyboard.   Click the Full screen icon to make the control full screen               This image has an empty alt attribute; its file name is image-10.png
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